Help Center | Danco Packaging Products.
You've got questions, we hopefully have the answers. Take a look below at some of our most frequently asked questions and their answers. If you cannot find the answer to your question here feel free to contact us today.
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Ordering · Payment Methods · Privacy & Security · Recycling · Returns · Shipping & Delivery
Ordering
Yes. In order to offer the highest level of service to our customers, we require a minimum order amount of $25.00 for all orders.
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Yes, we do offer free samples of most stock items*. To request a sample simply visit our Sample Request page HERE. There is a $5 fee for all samples. This fee can later be applied towards your future purchase. A $5 coupon will be provided upon submission of your request. It will also be emailed to you for your records. If placing orders over the phone provide your email for verification.
* Products excluded from this offer include impulse heat sealers, foot pedal sealers, heat sealer spare parts kits, tape dispensers, kraft paper dispensers, kraft paper, bottle gift bags, gift wrapping sleeves, tape, bubble mailers, padded mailers, stretch wrap, bubble bags, corrugated cartons and more. A full list is available on the sample request page.
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Danco Packaging Products offers special quotes for large orders, but we do not offer special discounts for distributors. Email customerservice@dancopackagingproducts.com to request a quote for a large order.
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Yes. In order to offer the highest level of service to our customers, we require a minimum order amount of $25.00 for all orders.
Did this answer your question? If not, contact our customer service center for assistance.Yes, we do offer free samples of most stock items*. To request a sample simply visit our Sample Request page HERE. There is a $5 fee for all samples. This fee can later be applied towards your future purchase. A $5 coupon will be provided upon submission of your request. It will also be emailed to you for your records. If placing orders over the phone provide your email for verification.
* Products excluded from this offer include impulse heat sealers, foot pedal sealers, heat sealer spare parts kits, tape dispensers, kraft paper dispensers, kraft paper, bottle gift bags, gift wrapping sleeves, tape, bubble mailers, padded mailers, stretch wrap, bubble bags, corrugated cartons and more. A full list is available on the sample request page.
Did this answer your question? If not, contact our customer service center for assistance.Danco Packaging Products offers special quotes for large orders, but we do not offer special discounts for distributors. Email customerservice@dancopackagingproducts.com to request a quote for a large order.
Did this answer your question? If not, contact our customer service center for assistance.Payment Methods
We accept Visa, Mastercard, and American Express credit cards. We also accept checks and money orders although we cannot ship out your order until we have received your check or money order.
We do not accept C.O.D. at this time.
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No. We are currently not extending credit terms. Those who have credit terms with us can continue to use it. We will notify when we will start accepting applications again.
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We do not accept C.O.D. at this time.
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Privacy & Security
This is the web site of Danco Packaging Products, LLC
Our postal address is
P.O. Box 2035
Holyoke, MA 01041
We can be reached via e-mail at info@dancopackagingproducts.com
or you can reach us by telephone at (413) 562-5597 or 1-800-831-3220.
For each visitor to our web site, our web server automatically recognizes the visitor's domain name.
We collect the domain name and e-mail address (where possible) of visitors to our web site, the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information, order information and/or site registrations.
The information we collect may be used to notify consumers about updates to our web site and is not shared with other organizations for commercial or any other purposes.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.
If you do not want to receive e-mails from us in the future, please let us know by sending us e-mail at the above address.
If you supply us with your postal address online you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.
Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them and contact information (e.g., name, address, phone number) that we maintain about them.
Consumers can access this information by e-mailing or writing us at the above address.
Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
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Yes! Danco Packaging Products uses the industry standard Secure Socket Layers (SSL) encryption when transmitting credit card and other sensitive data over the Internet.
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This is the web site of Danco Packaging Products, LLC
Our postal address is
P.O. Box 2035
Holyoke, MA 01041
We can be reached via e-mail at info@dancopackagingproducts.com
or you can reach us by telephone at (413) 562-5597 or 1-800-831-3220.
For each visitor to our web site, our web server automatically recognizes the visitor's domain name.
We collect the domain name and e-mail address (where possible) of visitors to our web site, the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information, order information and/or site registrations.
The information we collect may be used to notify consumers about updates to our web site and is not shared with other organizations for commercial or any other purposes.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.
If you do not want to receive e-mails from us in the future, please let us know by sending us e-mail at the above address.
If you supply us with your postal address online you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.
Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them and contact information (e.g., name, address, phone number) that we maintain about them.
Consumers can access this information by e-mailing or writing us at the above address.
Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
Did this answer your question? If not, contact our customer service center for assistance.
Did this answer your question? If not, contact our customer service center for assistance.
Recycling
Plastic Boxes, Tubes, Lids, etc.
In most cases but not in all, Danco Packaging Products, LLC uses PETE (polyethylene terephthalate) or RPET (recycled polyethylene terephthalate) Number 1 and/or PVC (Polyvinylchloride) Number 3 in the manufacture of their plastic lids, tubes and some containers. It is suggested that you ask our customer service representative for the specific material we use in the manufacture of your product.
Plastic Bags
We use LDPE (Low Density Polyethylene) Number 4 or HDPE (High Density Polyethylene) Number 2 in the manufacture of most of our plastic bags.
Not all landfills and/or recycling centers throughout the United State and Canada will accept every type of plastic for recycling. It is strongly suggested that you and/or your customer check with the local landfill operator or recycling center in your area to determine if they will accept the type of plastic used in the manufacture of the packaging product you are looking to purchase.
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Plastic Boxes, Tubes, Lids, etc.
Plastic Bags
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Returns
You may return/exchange eligible products ordered from us within 30 days of the purchase date. A 20% restocking fee will be applied to all returns, and you are responsible for returning the product. Some items, however, may not be eligible for return or exchange. Please contact our customer service center at 1-800-831-3220 for assistance and to verify if your item is eligible for return/exchange.
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If your order is damaged or defective when you receive it, please call our customer service center immediately for a full refund or replacement.
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Returns caused by incorrect addresses furnished by you will incur rerouting fees.
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Shipping/Delivery
Our current shipping status:
In-stock orders normally ship within 24 hours, excluding weekends and holidays.
General shipping information
In-stock orders normally ship within 1-2 business days unless otherwise noted. However, if an item is marked "This item ships separately" or during times of heavy order volume (especially November and December), orders normally ship within 2-4 business days of when they were placed. Generally, all items on backorder or out of stock are marked as such on the site. All shipping transit times quoted are business days (Monday-Friday), not calendar days.
For most domestic orders, you can choose between UPS Ground, 2 Day, and Next Day deliveries. If your order ships via UPS you will receive an e-mail with a tracking number when your order ships. Please Note: UPS does NOT ship to PO Boxes.
Expedited (UPS 2 Day and Next Day) and UPS Ground shipments are delivered Monday-Friday except on US Holidays.
For orders shipping outside the U.S., we provide UPS shipping. Your package will usually arrive within 3-5 business days and will have full door to door tracking. You will receive the tracking number in your shipping confirmation e-mail. You will probably be charged import taxes and fees for your order - please check with your customs office if you are unsure of these fees.
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Currently Danco Packaging Products only ships to the 50 United States of America, Puerto Rico and Canada via UPS. All UPS services are available for the 50 US States and Puerto Rico. Canadian orders are shipped only via Canada Standard. Please Note: Canadian orders incur customs duties, taxes and custom brokerage fees. The receiver is responsible for these fees.
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Place all of your items in your shopping cart then scroll down a bit on the page and enter your shipping info in the fields in the "Estimate Your Shipping & Tax Costs" section. Please Note: The shipping charges we quote on the website are estimated. Accurate shipping charges will be added during fulfillment of your order.
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If you order by 2 p.m. EST it will likely ship the same day. Excluded from this rule are Shrink Wrap Related Materials, Heat Sealers and Cotton Drawstring Bags; These must be ordered by 1PM for same day shipping.
Orders placed after 2 p.m., on weekends, or on holidays will ship the following business day.
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In most cases your tracking number will be emailed to you via UPS or our automated system by the end of the business day (5:00 pm). If you do not receive said email please feel free to contact us online 24/7 or call 1-800-831-3220. Please have your order number ready.
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Yes. If you would like to blind ship and order please include this in the notes of your order or call our customer service center at 1-800-831-3220.
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Yes. Danco Packaging Products ships via UPS Canada Standard to any location in Canada. To place an order for delivery to Canada simply select Canada as your Country and enter your Delivery Address then select Canada Standard as your delivery method.
PLEASE NOTE: Canadian orders incur customs duties, taxes and custom brokerage fees. The receiver is responsible for these fees.
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Please note that the shipping rates quoted on our site are ESTIMATES based on UPS Published Daily Rates. All orders are manually processed before your credit card is charged for accurate rates. Danco does get a discount from UPS and we gladly pass those savings along to our valued customers. We do this after the order is received as it is very difficult to estimate via the website.
While we always strive to provide our customers with accurate shipping rates, there are other factors that can affect the final price such as:
- Oversized items - Oversize charges may apply to products shipped via UPS (ground or air) based on the size of the package. Any box shipped via UPS that that is larger than 3 cubic feet in size will be charged shipping costs based on its dimensional weight rather than the actual weight of the package.
- Bulk packing - When ordering multiples of select items we may be able to bulk pack the items in one or 2 boxes instead of just one doing this usually reduces shipping costs.
- Your Location - If the shipping destination is a rural area UPS charges higher rates versus the city or urban areas.
We apologize in advance for any inconvenience this may cause you.
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Transit times depend on where your product is shipping from. Get a better idea of when your product will arrive by viewing our full list of warehouses across the US and which items ship from them.
Our current shipping status:
General shipping information
Did this answer your question? If not, contact our customer service center for assistance.
Did this answer your question? If not, contact our customer service center for assistance.
Did this answer your question? If not, contact our customer service center for assistance.
Did this answer your question? If not, contact our customer service center for assistance.
Did this answer your question? If not, contact our customer service center for assistance.
Did this answer your question? If not, contact our customer service center for assistance.
Please note that the shipping rates quoted on our site are ESTIMATES based on UPS Published Daily Rates. All orders are manually processed before your credit card is charged for accurate rates. Danco does get a discount from UPS and we gladly pass those savings along to our valued customers. We do this after the order is received as it is very difficult to estimate via the website.
While we always strive to provide our customers with accurate shipping rates, there are other factors that can affect the final price such as:
- Oversized items - Oversize charges may apply to products shipped via UPS (ground or air) based on the size of the package. Any box shipped via UPS that that is larger than 3 cubic feet in size will be charged shipping costs based on its dimensional weight rather than the actual weight of the package.
- Bulk packing - When ordering multiples of select items we may be able to bulk pack the items in one or 2 boxes instead of just one doing this usually reduces shipping costs.
- Your Location - If the shipping destination is a rural area UPS charges higher rates versus the city or urban areas.
We apologize in advance for any inconvenience this may cause you.
Did this answer your question? If not, contact our customer service center for assistance.
